Shipping policy

Dispatch & Same-Day Cut-Off Times

  • Same-Day Dispatch: All orders placed before 3:00 PM (Monday – Saturday) are processed and dispatched on the same day.

  • Late Orders & Weekends: Orders placed after 3:00 PM on weekdays or Saturdays, as well as orders placed on Sundays or UK Bank Holidays, will be dispatched on the next working day.

  • Dispatch Confirmation: You will receive an automated email notification containing your tracking details as soon as your shipment leaves our facility.

UK Courier Shipping & Delivery Options

We deliver to all mainland UK addresses via tracked courier service (primarily Evri for standard parcel tiers and specialized freight partners for heavy/pallet shipments).

  • Standard Courier Delivery (1–3 Business Days): Delivered directly to your commercial address or premises.

  • Free UK Shipping: Applied automatically at checkout on qualifying bundle promotions and order thresholds.

  • Offshore & Remote UK Areas: Deliveries to the Scottish Highlands, Northern Ireland, Isle of Man, and Channel Islands may incur additional carrier lead times (typically 2–4 business days).

Order Tracking & Business Deliveries

  • Live Tracking: Every shipment includes full end-to-end tracking. Click the tracking link in your dispatch confirmation email to monitor your package in real-time.

  • Commercial Address Delivery: Please ensure your business name, opening hours, and specific delivery instructions (e.g., access gates or rear loading bays) are provided at checkout to ensure seamless driver handoff during business hours.

Pallet & Bulk B2B Deliveries

  • Pallet Orders: Large quantity orders (such as full-pallet box bundles) are shipped via freight carriers.

  • Access Requirements: Pallet deliveries require clear vehicle access for a delivery lorry. If your venue requires a tail-lift vehicle or manual offloading assistance, please inform us in your order notes or contact our sales team immediately after placing your order.

Damaged, Missing, or Delayed Shipments

  • Inspect Upon Delivery: Please inspect external packaging upon arrival. If goods arrive damaged, note this with the courier driver upon signing or photograph the damaged outer carton before opening.

  • Reporting Issues: Report any shortages or transit damage to contact@polamyxgroup.co.uk within 48 hours of delivery, including your order number and photo evidence so we can issue an immediate replacement or refund.

  • Courier Delays: While we guarantee same-day dispatch for orders placed before 3:00 PM, Polamyx Group Ltd cannot be held liable for third-party courier delays caused by extreme weather, traffic interruptions, or incorrect delivery addresses.

Contact Our Logistics Team

For urgent shipping updates, delivery modifications, or bulk pallet shipping inquiries:

  • Email: contact@polamyxgroup.co.uk

  • Hours: Monday – Saturday: 8:00 AM – 5:00 PM